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Altron Vacancies Coordinator And Assistant Manager Jobs Vacancies | South Africa Jobs In Altron | Vacancies In Altron South Africa | Jobs On Altron Careers Portal At www.altron.com | South Africa Government Job Vacancies 2022 | Jobs Near Me |

Job Seekers In South Africa Who Are Searching For Careers In Altron , There Are Great Opportunities On Altron Careers Portal. Altron Recently Published A Notification For Hiring For Customer Services Agent, Candidates Who Are Interested And Keep Eligibility For Hiring Position. Check All Details About Altron Customer Services Agent Jobs. Then Apply For Customer Services Agent Jobs In Altron South Africa. But Before Apply Also Visit Altron ‘s Official Website.

Altron Jobs 2022 Coordinator Jobs in South Africa

Altron Recently Published A Notification For Hiring For Coordinator , Candidates Who Are Interested And Keep Eligibility For Hiring Position. Check All Details About Altron Coordinator Job Vacancy In South Africa. Candidates who have Enough Educational Qualification And Experience can apply for Altron Jobs Vacancy 2022 . The Company will pay A Expected monthly salary Of ZAR 11102.00 per month after selection.

Altron South Africa Coordinator Jobs Briefed Summary According to Official Altron Vacancies Portal

Hiring Agency Altron South Africa
Job Role Coordinator
Job Location Randburg, Gauteng
Salary / Payout  Expected. Pay Of ZAR 11102.00 per month
Type Of Job South Africa Jobs

Detailed Job Description

Job Advert Summary:-

The RoleHead of Recruitment/Talent

Randburg

(Altron People Solutions’ Business Process Outsourcing (BPO) and Customer Experience Technology (CXTech) business has been acquired by iSON Xperiences, a global organisation with headquarters in Dubai .)

iSON Xperiences is a specialist in proactive customer engagement and customer experience management, partnering with leading brands to optimize their customer experience, revenue generation, and business process management across the enterprise. Our dedicated and talented workforce spread across many Sub-Saharan African countries like South Africa, along with UAE and India are redefining the way people connect. Our roots deep in domain and industry expertise enable us to acknowledge fast-changing market dynamics better than our challengers. Here, we built intelligent operations, for digitally-powered business process management and data solutions ensuring sky-scraping returns through business agility, productivity, and growth! Trust us, we are one of the trusted BPO service providers!

Purpose: To Lead and inspire, motivate teams to deliver best practice recruitment processes and optimize the end-to-end candidate journey across our sites in South Africa.

Identify internal Talent for development purposes and succession planning in conjunction with the operations teams.

Talent Acquisition (Recruitment):

  • Lead a recruitment function that supports the strategic imperative to scale rapidly.
  • Ensure that the recruitment function can strategically manage the recruitment funnel by way of effective employer brand building, marketing, applicant nurturing and conversion.
  • Work closely with the Operations team on all resource planning, ensuring effective forecasting of hires and placements.

Learning and Development

  • Work closely with the Global Head of HR on the development of an effective learning and development strategy, ensuring that all roles have associated competencies and training interventions.
  • Ensure that learning and development is linked to career path mapping.
  • Measure and report on the effectiveness of training interventions.
  • Ensure that all synchronous training opportunities are high impact.

Skills and Experience

  • Industrial Psychology/HR Degree Preferred
  • Proven track record of leading bulk Recruitment teams
  • ATS experience
  • BPO/Contact Centre recruitment experience is essential
  • Commercially astute with proven experience in the management of resources including budget, setting strategy and tracking performance against business objectives
  • Comfortable reporting on talent/Recruitment metrics
  • Ability to influence at all levels including Senior stakeholders and management
  • Ability to work under pressure to deadlines within an ever-changing landscape
  • Learnership experience highly advantageous

Job Reference: BPO00278

Apply Now


Altron Jobs 2022 Assistant Manager Jobs in South Africa

Altron Recently Published A Notification For Hiring For Assistant Manager, Candidates Who Are Interested And Keep Eligibility For Hiring Position. Check All Details About Altron Assistant Manager Job Vacancy In South Africa. Candidates who have Enough Educational Qualification And Experience can apply for Altron Jobs Vacancy 2022 . The Company will pay A Expected monthly salary Of ZAR 8647.00 per month after selection.

Altron South Africa Assistant Manager Jobs Briefed Summary According to Official Altron Vacancies Portal

Hiring Agency Altron South Africa
Job Role Assistant Manager
Job Location Randburg, Gauteng
Salary / Payout  Expected. Pay Of ZAR 8647.00 per month
Type Of Job South Africa Jobs

Detailed Job Description

Job Advert Summary:-

You will have ongoing accountability for the operational delivery of all aspects of the relevant campaign, as well as building and maintaining a strong working relationship with the customer, ensuring that the Campaign is managed in line with the agreed strategies and targets.

  • Lead the teams, ensuring effective use of resources, with responsibility for meeting and setting customer service targets and planning areas of improvement and development by achieving agreed service levels.
  • Drive a performance culture where staff perform at optimal levels of both productivity and service delivery
  • Create a culture that empowers the teams to get things done for the customer by delivering brilliant customer service
  • Exceed performance targets around Customer Satisfaction and team productivity
  • Proactively manage customer issues and act as an escalation point for the teams
  • Drive best practice, continuous improvement and innovation at process and procedure level
  • Provide leadership and focus to the Call Centre ensuring everyone is highly focused and that morale and motivation is in line with the achievement of the clients SLA and that targets are met and exceeded
  • Review, monitoring and tracking of individual performance monthly and relevant documentation thereof
  • Track attrition and absenteeism levels for overall Call Centre, flagging any areas of concern to the Operations Manager
  • Fair and consistent application of company disciplinary procedures
  • Ensure the smooth running of the Call Centre through the effective briefing and ongoing communication
  • Carry out quality of service to customers as determined by the QA Division and to be maintained throughout the duration of the customers contract in line with the SLA
  • Ensure revenue and targets are driven and met throughout
  • In conjunction with the Operations Manager ensure continuous process improvements and ensure that appropriate awareness benefits are passed to relevant Call Centre staff
  • Provide regular feedback and reports to the Operations Manager
  • Present monthly stats and feedback to customer’s
  • Identify further opportunities that can add value to the customer’s
  • Timely and accurate submission of weekly, monthly & quarterly operations reports
  • Create and maintain Call Centre headcount forecasts and budgets
  • Effective management of all Call Centre resources and continuous review of how to increase efficiency and reduce costs
  • Drive initiatives and ensure delivery thereof

COMPETENCIES:

  • Quality Orientation
  • Planning and Organising
  • Customer Focus
  • Building Strategic Working Relationships
  • Aligning Performance for Success
  • Building a Successful Team
  • Contributing to Team Success
  • Leading Through Vision and Values
  • Managing Conflict
  • Stress Tolerance

Skills and Experience

  • Grade 12
  • Call Centre Management qualification or any other related tertiary qualification is an advantage

KNOWLEDGE AND SKILLS:

  • Successful track record in Leading or managing a team (2 -3 years)
  • Must have offshoring/International Inbound experience
  • Must have Retail Ecommerce experience
  • A strong background in customer service and Contact Centre Management
  • Strong knowledge of Contact Centre technology and operating systems
  • Understanding of the principals of customer behaviour and customer lifetime value
  • Experience gained from leading a game changing customer service team
  • Strong charismatic leadership ability
  • Effective communication both oral and written
  • Strong relationship building skills both internal and external
  • Demonstrated ability to manage own workload and effectively prioritise activities
  • Ability to manage change and motivate people through it
  • Proven ability to motivate and lead high performing teams to meet KPI’s and targets
  • Demonstrated success as a team member and contribution to team goals
  • Analytical and results orientated
  • Professional with a high level of integrity and trustworthiness
  • Proactive and open to change or new approaches
  • Ability to step outside of existing thinking and methodologies when troubleshooting issues
  • Demonstrates a persistence and passion to deliver excellence in everything done

Apply Now

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