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Job Seekers In South Africa Who Are Searching For Careers In Kyndryl, There Are Great Opportunities On Kyndryl Careers Portal. Kyndryl Recently Published A Notification For Hiring For Technical Support Representative, Candidates Who Are Interested And Keep Eligibility For Hiring Position. Check All Details About Kyndryl Technical Support Representative Jobs. Then Apply For Technical Support Representative Jobs In Kyndryl South Africa. But Before Apply Also Visit Kyndryl’s Official Website.

Kyndryl Jobs 2022 Technical Support Representative Jobs in South Africa

Kyndryl Recently Published A Notification For Hiring For Technical Support Representative, Candidates Who Are Interested And Keep Eligibility For Hiring Position. Check All Details About Kyndryl Technical Support Representative Job Vacancy In South Africa. Candidates who have Enough Educational Qualification And Experience can apply for Kyndryl Jobs Vacancy 2022 . The Company will pay A Expected monthly salary Of ZAR 12457.00 per month after selection.

Kyndryl South Africa Technical Support Representative Jobs Briefed Summary According to Official Kyndryl Vacancies Portal

Hiring Agency Kyndryl South Africa
Job Role Technical Support Representative
Job Location Johannesburg, Gauteng
Salary / Payout  Expected. Pay Of ZAR 12457.00 per month
Type Of Job South Africa Jobs

Detailed Job Description

Overview:

479271BR

Why Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Our people are at the center, discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. In October 2020, IBM announced it’s intention to separate the IT Infrastructure Services unit of its Global Technology Services division into a new, separate public company, creating two industry-leading companies – IBM and Kyndryl. The spin-off is expected to be completed by the end of 2022 . To find out more about Kyndryl, including information relating to privacy, please visit Kyndryl.com.

Please be aware Kyndryl will continue to use some IBM systems for a certain period after spin-off. This means when you sign up to either the IBM or Kyndryl candidate portal, you will have the benefit of being able to see and apply for IBM and Kyndryl jobs and to access information about IBM and Kyndryl jobs you have applied to, for a limited period from either candidate portal. If you have already signed up as a candidate on IBM’s portal, please continue to use this account to access IBM and Kyndryl jobs.

Your Role and Responsibilities

You Will spend the majority of time receiving inbound enquiries (telephonic, web and email) in a call centre environment. Will resolve a portion of these queries and forward the highly complex calls to the appropriate second level support team. Will take ownership of and closes the loop on that query thereby ensuring customer satisfaction.

Responsibilities:

  • The Technical Support Representative must provide excellent customer service. The task is responsible for handling internet and telephone based customer queries from IBM employees in Europe. Timely resolution of critical customer requests to ensure Kyndryl business continuity is required.
  • First Contact resolution rate of 80 % is required, in other words, the Technical Support Representative should resolve 80% of their inbound requests themselves.
  • The Technical Support Representative has to ensure their full commitment to customer SLA’s and KPI’s.
  • The Technical Support Representative should have a desire to develop knowledge on client applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Main frame applications, Global Web architecture, Microsoft etc. The CSR also handles hardware related queries related to desktops and think Pads. The CSR must manage their time to meet SLA’s on problem updates and ACD targets.
  • The Technical Support Representative must work as part of a team and escalate issues where necessary to the Team Subject Matter Expert or Team Leader ensuring the group as a whole maintains ownership of the customer’s query at all times. Problem determination and recording of accurate details on all incoming queries and problems is required.
  • Record accurate details of all actions taken when performing call/queue management
  • The Technical Support Representative deals with both technical and non-technical people at all levels within the organisation they support and uses acquired knowledge to assist other members of staff. The CSR plays an active part in the induction of new members of staff.
  • TheTechnical Support Representative plays an active and important part in improving quality.
  • The Technical Support Representative ensures that department policy is adhered to (e.g. ISO processes, ITCS 300 guidelines, virus control, clean desk policy etc).
  • Undertake internal and external training as required.
  • The Technical Support Representative continuously strives to improve technical ability.
  • The Technical Support Representative MUST ensure that Aux Work Codes are used accurately.
  • The Technical Support Representative must adhere to the monthly schedules as provided by the team leader.
  • The Technical Support Representative must adhere to scheduled times for break, lunch and off-phone time.
  • The Technical Support Representative must ensure that all users are kept fully up-to-date on the progression of their problem.
  • The Technical Support Representativemust liaise with the Subject matter Expert team and the Problem and Change

Required Technical and Professional Expertise

Please refer to the JD

Preferred Technical and Professional Experience

None

Required Education

Pre-University Qualification

Preferred Education

None

Country/Region

South Africa

State / Province

GAUTENG

City / Township / Village

Johannesburg

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category

Technical Specialist

Role ( Job Role )

Customer Service Representative

Employment Type

Full-Time

Contract type

Fixed Term – Long Term

Position Type

Early Professional

Travel Required

No Travel

Company

(Y063) Kyndryl South Africa (Pty) Limited

Is this role a commissionable/sales incentive based position?

No

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