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WNS Vacancies Team Leader And Lead Associate Jobs Vacancies | South Africa Jobs In WNS | Vacancies In WNS South Africa | Jobs On WNS Careers Portal At www.wnscareers.com | South Africa Government Job Vacancies 2022 | Jobs Near Me |

Job Seekers In South Africa Who Are Searching For Careers In WNS , There Are Great Opportunities On WNS Careers Portal. WNS Recently Published A Notification For Hiring For Assistant Manager, Candidates Who Are Interested And Keep Eligibility For Hiring Position. Check All Details About WNS Assistant Manager Jobs. Then Apply For Assistant Manager Jobs In WNS South Africa. But Before Apply Also Visit WNS ‘s Official Website.

WNS Jobs 2022 Team Leader Jobs in South Africa

WNS Recently Published A Notification For Hiring For Team Leader, Candidates Who Are Interested And Keep Eligibility For Hiring Position. Check All Details About WNS Team Leader Job Vacancy In South Africa. Candidates who have Enough Educational Qualification And Experience can apply for WNS Jobs Vacancy 2022 . The Company will pay A Expected monthly salary Of ZAR 340667.00 per year after selection.

WNS South Africa Team Leader Jobs Briefed Summary According to Official WNS Vacancies Portal

Hiring Agency WNS South Africa
Job Role Team Leader
Job Location Durban, KwaZulu-Natal
Salary / Payout  Expected. Pay Of ZAR 340667.00 per year
Type Of Job South Africa Jobs

Detailed Job Description

Job Advert Summary:-

Full Job Description

Company Description
WNS (Holdings) Limited (NYSE: WNS)
 is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
Key responsibilities:

To identify trends, threats and opportunities in user generated content and report to relevant parties.

  • Liaise with internal operational and other stakeholders to gather information about issues raised on the company’s social pages for further discussion with management in order to facilitate swift resolution of customer complaints.
  • Engage with customers in a professional and meaningful manner to avoid escalations and ensure timely responses to issues and concerns raised
  • To engage and support staff to achieve all KPI’s, through effective coaching, performance management, and to develop career progression through internal development programmes.

Complete Quality Assessments and/or audits and provide feedback

Report daily/weekly/monthly on any reputational risk issues, social customer interactions, trends and opportunities.

Report complaint trends to management so that corrective action can be taken in the business.

  • Achieve all SmartOps required tasks and monthly scores

To practice due diligence when interpreting and reporting of data, as well as to improve team performance and processes through insights which supports the overarching objective of a customer centric environment.

To identify areas of improvement in client processes

To display WNS and Client values and be a brand ambassador at all times of WNS and the cliebt

Qualifications
Qualifications required:

Essential

  • Matric certificate or equivalent qualification

 

Preferred:

  • Ability to effectively and professionally communicate;
  • Experience in Logistics, retail or ecommerce would be advantageous;
  • Excellent computer literacy;
  • Performance driven and customer service orientated;
  • Proactive thinking in identifying and resolving issues;
  • Forward thinking and ability to handle challenging situations;
  • Excellent understanding of the call Centre environment and its vision;
  • Exceptional team work skills;
  • Exceptional problem solving skills;
  • Planning and prioritization skills.

 

Experience Required

Essential

  • 1+ Years’ experience in a retail or call Centre environment

Preferred

 

Experience in Logistics, retail or ecommerce would be advantageous.

 

Behavioral Traits Required

  • Self-motivated
  • Proactive
  • The ability to:
  • learn, understand and master new information and multiple processes quickly
  • deal with complexity
  • negotiate and influence
  • take ownership and deliver results

Apply Now


WNS Jobs 2022 Lead Associate Jobs in South Africa

WNS Recently Published A Notification For Hiring For Lead Associate, Candidates Who Are Interested And Keep Eligibility For Hiring Position. Check All Details About WNS Lead Associate Job Vacancy In South Africa. Candidates who have Enough Educational Qualification And Experience can apply for WNS Jobs Vacancy 2022 . The Company will pay A Expected monthly salary Of ZAR 816406.00 per year after selection.

WNS South Africa Lead Associate Jobs Briefed Summary According to Official WNS Vacancies Portal

Hiring Agency WNS South Africa
Job Role Lead Associate
Job Location Bloubergstrand, Western Cape
Salary / Payout  Expected. Pay Of ZAR 816406.00 per year
Type Of Job South Africa Jobs

Detailed Job Description

Job Advert Summary:-

Company Description
WNS (Holdings) Limited (NYSE: WNS)
 is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
The main purpose of this position is to ensure professional, polite and efficient service is rendered to customers at all times, by conducting regular call assessments and audits . Conduct call assessments checks to meet SLA’s;
Provide assessment feedback to the agents;
Attend and manage calibrations with operations teams and the client;
Conduct quality audits and provide feedback to managers;
Hold regular meetings with team leaders and agents;
Ensure accurate data capturing;
Continually examine opportunities for quality improvements;
Maintain library of model documents, templates, or other reusable knowledge assets;
Generate standard or custom reports summarizing business, financial, or economic data for review by managers, clients, and other stakeholders;
Take calls for a specified number of hours in order to keep one informed of the agents’ experiences. Must have met your KPI targets for the past 3 months;
At least 2 years call center experience in customer service or sales;
Experience in quality will be an added advantage
Proficiency in Microsoft Office packages (Word, Outlook, Excel);
Excellent interpersonal and communication skills;
High attention to detail and accuracy.
The ability to:
Analyze, validate and interpret data/reports;
Multi-task, work under pressure and cope with high volumes of work;
Cope with pressures and setbacks;
Document problems and assist in their resolution;
Document processes and identify areas for improvement;
Adapt to change quickly, in a fast-paced environment;
Prioritize and manage workflowCoaching and feedback capabilities essesntial
Qualifications
A Matric/Grade 12 Certificate or equivalent;Tertiary qualification would be advantageous but not essential.Additional Information
Operating hours – 08:00 – 17:00 UK time

Apply Now

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